Shift Manager

We're now recruiting for a Night Shift Manager to join us at our development, Wardian! What you should know Ballymore is a family-owned business, with over 40 years in business - we are remarked as an innovative and dynamic property developer citing over 80 awards in recent years. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Shift Manager to join us at Wardian in contributing to our vision. This is a fantastic opportunity for a property service enthusiast to progress their career in either customer service, facilities or operational-based roles. Important to note Hours: 19:00 - 07:00 Shift Pattern: 4 on - 4 off Location: E14, Canary Wharf Salary per annum: £35,000 to £36,750 dependant on skills & experience Contract: 42 hpw/permanent What you'll be doing * Lead, manage, motivate, inspire, and develop the team to confidently deliver a dynamic residential lifestyle experience across the development. * Actively manage the shift, dealing with all queries and complaints, monitoring and dealing with staff performance, directing and leading the in-house and contracted team working on the development during the shift. * Provide oversight for daily operations, including security patrols and reporting, front of house services, safety or building critical works and emergency response. * Manage and respond to any complaints in line with our complaints policy. * Monitor operational performance against policies and procedures and recommend improvements or amendments where required. * Conduct a daily start of shift briefing and end of shift briefing/ handover to incoming shift. * Conduct team appraisals, reviews, and performance meetings, ensuring appropriate accreditation and training is up to date. * Monitor BMS and take preventative or reactive action as required. * Oversee management of all aspects of estate security and CCTV on your shift, ensuring clear communication with the security team and other site staff. * Oversee externally provided security services partners i.e. temporary staffing ensuring operatives are inducted and have a clear understanding of responsibilities ahead of commencing a shift. * Provide a secure environment for residents, tenants, and staff, ensuring any health and safety items are reported and correctly mitigated including reporting accidents and near misses using the A&I reporting platform. What you'll need to be successful * Previous experience managing a team and preferably working in a mixed-use development * Knowledge and experience in the property and security sector, including regulations and requirements * Strong interpersonal skills to encourage collaboration and motivate teams * Good knowledge of Health & Safety procedures What now? Very simply, apply here! Do not hesitate to apply online today. Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission. Not what you’re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer

Location: E14, Canary Wharf,London, GB

Posted Date: 7/14/2025