Call Centre Associate

Call Centre Associates - 12-Month Fixed-Term Contract Location: Glasgow Hourly Rate: £12.60 Start Dates: 4th & 11th August 2025 Interview Weeks: Commencing 21st July & 28th July Working Arrangement: On-site, full-time, Must be able to work weekends We are currently seeking Call Centre Associates to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service. Role Overview As a Call Centre Associate, you will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism. Key Responsibilities Process inbound and outbound calls, emails, and customer enquiries in line with established procedures Accurately complete transactions and maintain up-to-date records, both digital and manual Prioritise and manage daily workloads effectively to meet deadlines Escalate non-routine queries or issues appropriately Collaborate with colleagues to support overall team performance Provide general administrative assistance as required Ensure compliance with internal controls and audit requirements Essential Skills & Experience Strong attention to detail and accuracy in record-keeping Proven ability to work effectively in a team-based or structured environment Excellent interpersonal and communication skills Strong organisational and time management abilities Demonstrated commitment to delivering high-quality customer service Ability to follow defined processes and procedures consistently Desirable Attributes Numeracy and comfort working with data Familiarity with navigating internal systems and databases Proactive approach to identifying improvements in work practices If you are a dependable, motivated professional with a focus on delivering service excellence, we encourage you to apply. To express your interest or for further information, please contact Summer Fleming at Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Location: Glasgow, GB

Posted Date: 7/14/2025