Senior Service Desk Analyst

Senior Service Desk Analyst Salary: £30,000 - £38,000 per annum Hours: Full-time, Permanent | Monday to Friday, 9:00am – 5:30pm (1 hour lunch) Location: Stonehouse, Gloucestershire Overview I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team. Key Responsibilities * Provide remote, telephone, and on-site technical support * Assist clients with day-to-day issues and long-term upgrade planning * Manage and support cloud-based systems and infrastructure * Install and troubleshoot Windows operating systems * Perform Microsoft 365 system administration and migrations Essential Experience & Skills * Minimum 8 years' industry experience in a technical support role * Strong experience with Microsoft 365 administration (including Exchange, SharePoint, Endpoint Manager) * Familiarity with Azure AD and Microsoft security tools * Good understanding of IPv4 networking * Experience supporting Windows 11 environments * Knowledge of Microsoft 365 migrations and implementations * Confident in client communication across multiple channels * Full UK driving licence is essential Desirable Skills * Windows Server and Active Directory administration * Remote monitoring and management tool experience * Cloud platform knowledge (e.g. AWS or similar) * Networking hardware experience (e.g. Wi-Fi hardware, routers, managed switches) * Understanding of data protection principles (e.g. GDPR) Benefits * Company pension * Casual dress environment * Cycle to work scheme * Free and on-site parking

Location: GL10, Stonehouse, GB

Posted Date: 7/14/2025