Customer Services Manager

Customer Care Manager - Modular Solutions Knowsley HQ | £30k - £45k DOE | 36.5 hrs/week | 28 days holiday Hybrid working is available after onboarding We're working with an industry-leading modular specialist on an exciting opportunity for a Customer Service Specialist to join their growing team at HQ in Knowsley. This is a key role, ideal for someone ready to build and shape a brand-new customer care function across five divisions - including modular construction, container conversions, and steel fabrication. You'll act as the central point between clients and internal teams, delivering service that's as high-quality as the company's product offering. Plenty of scope for career progression here - this is a growing business with a strong reputation, and they're investing in people for the long term. The Role Manage and grow relationships with key customers Handle day-to-day support and service using HubSpot CRM Collaborate with sales and technical teams to resolve enquiries and build opportunities Support new customers with onboarding and account setup Help shape the customer care experience across the group Feed insights and feedback into wider business improvements About You Background in customer service or sales Confident communicator with great organisational skills Comfortable using CRM systems (HubSpot ideal) and Microsoft Office Proactive and curious - someone who wants to improve things, not just maintain them Open to learning and growing as the business scales Why Apply? Join a UK leader in modular, container and fabrication solutions Be part of building the customer care department along with the commercial director Friendly, forward-thinking team culture Real opportunity to progress as the business grows Flexible hybrid working after onboarding

Location: Liverpool, Merseyside, GB

Posted Date: 7/14/2025