WFM Supervisor

Título: WFM Supervisor (CDMX) Main functions / Core responsibilities: Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization. Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis. Active participation on the Forecast and Capacity plan meetings. Lead Real time, Analytics and Reporting processes. Implement strategic planning processes and share best practices inside the teams. Guarantee the accuracy of all WFM processes. Provide climate actions to guarantee a work environment connected to the CNX values. Guarantee that all WFM members are in compliance with WFMU. Requirements: Experience: at least 3 years in different WFM areas (Real Time, Planning and Scheduling), or performing numerical analysis functions. Strong leadership skills / accustomed to personnel management. Educational background: Business Administration, Economics or Engineering. Advanced proficiency in English (B2 level). Excellent proficiency in MS Excel. Knowledge in WFM and telephony tools (preferred).

Location: Tenochtitlán, Chiapas, MX

Posted Date: 7/14/2025