Administrative Support

Job Description Job Description The Excalibur Group is currently seeking Administrative Support , in Silver Spring, MD to support a local contract . Are you looking to start a job soon? Apply today! BILINGUAL CANDIDATES PREFERRED All candidates will undergo and must pass a criminal background check RESPONSIBILITIES AND DUTIES Customer Service & Administrative primary duties: Handle incoming calls, emails, or chat inquiries with professionalism and courtesy Makes and receives phone calls to support external and internal customers. Calls may be via live video chat with customers Listen actively to customer concerns, providing accurate information and effective solutions Resolve issues promptly to ensure high levels of customer satisfaction Escalate complex issues to supervisors or other support levels as needed Document and update customer interactions in the system accurately Follow company procedures to maintain consistency and quality Creates, completes, updates, and reviews employee and client records Enters information into computer databases for effective record-keeping Enroll customers in various services offered and walk them through any questions or concerns Administers new and existing DocuSign accounts Prepares and sends documents via mail using approved communications Ensures the proper naming and saving of documents in the document management system Ensures all compliance standards are met for audit purposes Completes administrative tasks such as filing, copying, data entry, etc Applies payments Collects on unpaid claims Maintains confidentiality of records relating to clients Collaborates with other staff members to optimize delivery of services Other duties as assigned EDUCATION High School Diploma or GED required Associate degree preferred EXPERIENCE AND QUALIFICATIONS Experience in data entry and processing invoices At least 1 year of related work experience. Previous experience working in a call center highly preferred Excellent written and oral communication skills Extensive experience in working on complex projects with critical thinking and problem solving Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing Must be able to work various computer operating systems and Microsoft Office Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities HOURS OF OPERATION Monday through Friday 8am-5pm. Temporary role COMPENSATION $18.00/hour HOW TO APPLY If interested in this opportunity, please apply on our website by visiting www.theexcaliburgroup.com. The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Powered by JazzHR XJoQxNiSa8

Location: Silver Spring, Maryland, US

Posted Date: 7/13/2025