Customer Success Manager

Customer Success Manager Location : London Salary : Up to £50,000 We’re working with an ambitious and fast-growing edtech company that’s transforming how schools and trusts use technology. They’re now looking for a Customer Success Manager to join the team and make sure their education partners are getting real value from the platform. You’ll be the key link between the company and their users – building strong relationships with schools and trusts, helping them get set up, stay engaged, and achieve the outcomes they care about. What you’ll be doing: Manage a portfolio of schools and trusts, acting as their main point of contact Build trust and make sure they’re happy, supported and seeing value from the product Help them reach their goals through onboarding, training and ongoing support Gather feedback and work with internal teams to keep improving the experience Drive retention and make sure schools want to renew year after year What we’re looking for: Experience in a customer success or account management role, ideally in edtech or a related field Great communication skills – clear, friendly and confident Comfortable working with a range of stakeholders, from teachers to school leaders Organised, proactive and detail-focused A genuine interest in education and helping schools succeed If you’re passionate about education and love building strong client relationships, this could be a great fit.

Location: City of London, London, GB

Posted Date: 7/13/2025