Team Manager

Job summary/Purpose The Team Manager is responsible for contributing to the overall success of the store by managing the performance and development of their team of Client Advisors and consistently driving retail excellence in-store. Key responsibilities include leading, coaching and training the team, while proactively supporting them in achieving sales, KPI, and clienteling goals—all while ensuring an exceptional client experience. Responsibilities Team Management & Performance: • Performance Excellence: Drive your team to meet and exceed their targets while contributing to the overall success of the store, setting clear goals and creating accountability for their achievement • Feedback & Development: Conduct regular performance conversations with your CAs (both recurring and on-the-job), celebrating their wins, discussing their main development areas and co-creating actionable plans for their growth •Training & Upskilling: Lead training efforts for your team on all aspects of the Client Journey, Clienteling, Product Knowledge and Storytelling to support them in their development plans and achieve their goals Retail Excellence • Floor Management: When acting as the Floor Manager / Manager on Duty, ensure all business opportunities are maximized • Client Experience: Lead and inspire your team to deliver superior client experience • Client Development: Foster your Teams’ Client Development skills • Client Base Expansion: Ensure your Team proactively identifies opportunities to expand their Client Base, prospecting new clients and collecting key quantitative and qualitative information Category Performance • Category Full Potential: Become the Expert for your Categories • Visual Merchandising: Collaborate with the Visual Merchandising team to maximize your Categories’ commercial effectiveness • Stockroom Excellence: Collaborate with the Operations team to ensure BOH layout and processes maximize efficiency and business opportunities, while ensuring adequate levels of product care • Support the Store Manager with daily reports, BoH organization and compliance to procedures

Location: Cancún, Quintana Roo, MX

Posted Date: 7/13/2025