Heavy Equipment Mechanic - Road Service Technician

Job Description Job Description The Road Service Technician repairs forklifts and various other equipment that W.D. Matthews Machinery Co. sells and services at customer locations. The equipment a Road Service Technician is expected to maintain and repair includes, but is not limited to; gas, diesel, propane and electric powered material handling equipment as well as aerial lift and manlift equipment. The Road Service Technician position reports directly to the Service Manager and operates under minimal supervision. This position coordinates with the Dispatch team to complete work orders in an organized and timely manner. The Road Service Technician works primarily on the road and operates out of a company vehicle. This position requires at least three to five years of mechanical experience working on equipment/machinery. Corrective and preventative forklift maintenance experience is highly desirable. The position requires a high school diploma, but a Vocational Tech education with a focus in the automotive, equipment, or hydraulics is preferred. General computer experience is needed to run diagnostic and other programs. This position also requires having the necessary tools to perform the job. ESSENTIAL DUTIES AND RESPONSIBILITES Maintenance, repair and inspection of material handling and manlift equipment Maintenance and organization of company vehicle (service van) Keep and maintain records, according to company practice, regarding all maintenance activities, payroll and other administrative actions Respond to and resolve customer repair requests and complaints Order and tracking parts ordered for a repair job Occasional fabrication Clean and wash equipment Follow safety procedures such as isolating power sources and stored energy for safe maintenance and repair Maintain a clean and organized workspace Other duties as assigned QUALIFICATIONS Experience and Skill Requirements: At least three to five years of mechanical repair or comparable service experience Corrective and preventative forklift maintenance is preferred Thorough knowledge of general maintenance requirements of various pieces of equipment Ability to work and communicate effectively with staff and customers and ability to establish effective working relationships and customer relations Excellent interpersonal and customer service skills Ability to adapt to changes quickly such as switching tasks or jobs with little or no notice Proficient oral and written communications skills Must be insurable under company’s vehicle insurance coverage and possess a current, valid and unrestricted Class C driver’s license Knowledge of traffic laws, ordinances and rules involving the operation of automotive vehicles Education Requirements: Highschool diploma or GED Vocational Tech classes or degree with a focus in the automotive, equipment, or hydraulics preferred All employees must pass a pre-employment background check, physical and drug screening. Company Description W.D. Matthews Machinery Co. was founded in 1939 as a woodworking equipment business and in 1955, began supplying forklifts and other industrial equipment to New England Area Customers. W.D. Matthews has grown into the region's most trusted provider of material handling and construction equipment. Our commitment to quality products, services, and unbeatable customer care is why our family owned and operated company has become the unsurpassed dealer of material handling equipment in the Maine (ME), New Hampshire (NH), Massachusetts (MA), Vermont (VT) and Connecticut (CT) areas. Company Description W.D. Matthews Machinery Co. was founded in 1939 as a woodworking equipment business and in 1955, began supplying forklifts and other industrial equipment to New England Area Customers. W.D. Matthews has grown into the region's most trusted provider of material handling and construction equipment. Our commitment to quality products, services, and unbeatable customer care is why our family owned and operated company has become the unsurpassed dealer of material handling equipment in the Maine (ME), New Hampshire (NH), Massachusetts (MA), Vermont (VT) and Connecticut (CT) areas.

Location: Worcester, Massachusetts, US

Posted Date: 7/12/2025