General Manager

-Provide superior customer service to lounge guests to ensure that all service standards are of the highest level. -Oversee day-to-day operations to deliver high level of service for lounge passengers consistently. -Work closely with the lounge managers and duty managers, to ensure the smooth operation of the lounge. -To lead, provide training and guidance to service staff. -Monitor staff punctuality, staff performance and grooming. -Handle and resolve issues or complaints in a professional manner -Undertake a busy and fast paced role with varied duties. -Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards. -Carry out regular checks of all areas of the lounge, such as food counter, shower room, toilets, etc, to ensure cleanliness and tidiness at all times and the -functionality of all facilities. -Perform general cleaning. -Assist in clearing plates and used cutlery from passengers’ tables, politely and promptly -Replenish all coolers and bar counters with the necessary drinks and table accessories. -Assist in collecting and stacking up of dry stores and amenities. -Monitor and maintain the buffet area of the lounge. -Receive and account for food inventory. -Follow lounge SOP and set standards. -To assist in covering any other job positions, when required by the working situation. -Handle administration duties when required. -Handle and resolve staff issues/any staff conflict. -Plan and schedule staff schedule. -Any other duties as assigned and required by managment. -Fluent in English. -Hospitality - Tourism and/or F&B experience preferred. -Excellent customer service skills. -Good interpersonal and communication skills. -Conflict resolution & people management skills. -Adaptable to change. -Excellent team player and leadership skills. -Comfortable with fast paced environment. -Physically fit and comfortable with physical/laborious work. -May be required to do overtime (OT), when needed. J-18808-Ljbffr

Location: Singapore, Pedra Branca, SG

Posted Date: 7/12/2025