Especialista en soporte técnico

Join our team at Cart.com as a Tech Support T1 Jr . Are you passionate about technology and enjoy helping customers solve issues? Here’s your chance to join a dynamic team dedicated to delivering top-notch support! About the Role Position: Tech Support T1 Location: On-site in El Jacal, Querétaro Schedule: Monday to Friday Salary: $17,500 MXN per month Responsibilities Provide high-quality, multi-channel customer support (email, messaging, and phone) that meets Client’s standards for productivity and customer satisfaction. Technical support Prioritize and organize customer support tickets effectively. Monitor and report trends or issues that may affect customer experience. Maintain in-depth knowledge of Client’s products and identify optimal solutions, tracking any bugs and suggesting UX improvements across brands. Assist customers with: Finding and purchasing phone numbers Porting numbers in and out Managing accounts (billing, number management, etc.) Share helpful resources from Zendesk Help Center and recommend content updates as needed. Participate in weekly team meetings and daily Slack communication, collaborating with team members to enhance support. Manage time efficiently to meet or exceed targets in both remote and in-office settings. Qualifications Experience in technical support or similar roles. Strong English proficiency (reading, writing, and speaking). Strong communication and problem-solving skills. Pay range and compensation package Pay up to $17,500 MXN (before taxes). 8-hour shifts, 48 hours per week, Mon - Fri Food vouchers, 30-day aguinaldo, and 35% vacation bonus. Comprehensive life and medical insurance. Growth opportunities as we continue to expand Onsite role in El Jacal, Querétaro. Equal Opportunity Statement If you’re ready to make a difference in our customers’ experience and grow with an innovative team, let’s talk! Apply we’re excited to learn more about you!

Location: Queretaro Metropolitan Area, MX

Posted Date: 7/12/2025