Head of Import Operations

Req128471 Join our team! YOUR ROLE As Head of Import Operations, you will be responsible for delivering high-quality, efficient import services through strong operational leadership. You will champion a 'right first time' approach, driving operational excellence while optimising production costs. Leading the day-to-day activities of our Import Operational Care Centre (OCC), you'll ensure Colleagues are equipped with the right tools, training, and support to succeed. You will have a direct line management responsibility for 4 OCC Front Line Managers. YOUR SKILLS AND EXPERIENCES Proven leadership experience managing diverse teams in freight forwarding. Experience in managing teams across locations. Detailed knowledge of import customs requirements is preferred. Strong communication skills, both written and verbal, with proficiency in MS Word, Excel, and PowerPoint. Excellent organisational and time management abilities, with a talent for prioritising and meeting deadlines. Customer-focused mindset with strong problem-solving capabilities. Adaptable and resilient, with a proactive attitude toward change and new technologies. Team-oriented leader with empathy, coaching skills, and the ability to inspire and motivate others. Willingness to travel across the UK; a full driver's license is required. GOOD REASON TO JOIN GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

Location: Birmingham, West Midlands, GB

Posted Date: 7/10/2025