User Experience Researcher

We are hiring for our client in the financial services industry. Duration: 12 months Job Type: Hybrid ( 3 days onsite) Responsibilities Conduct user research to inform digital product and service design across B2C and B2B experiences. Collaborate with designers, product owners, and cross-functional teams to identify research goals. Create test plans, recruit participants, and execute user testing (moderated/unmoderated, A/B, etc.). Analyze qualitative and quantitative data to generate actionable insights. Present research findings clearly to stakeholders at all levels. Ensure user needs are central to design and business decisions. Promote a human-centered design approach across teams. Requirements 5 years of user research experience in B2B and/or financial services (retirement preferred). Skilled in diverse research methods and data analysis techniques. Proficient in tools such as Figma, Mural, and usertesting.com. Ability to synthesize qualitative and quantitative data effectively. Strong communication, facilitation, and stakeholder engagement skills. Bachelor's degree in design, psychology, anthropology, or related field (or equivalent experience). Bonus: Hands-on UX design experience, especially within financial or retirement products.

Location: Toronto, Ontario, CA

Posted Date: 7/10/2025