Baglioni Hotels & Resorts
Quality Specialist
Job Location
Milan, Italy
Job Description
The Palace Company Europe is looking for a passionate and detail-oriented Quality Specialist to join our Corporate Quality team in Milan, for the European and Maldives Regions. Mission: This role supports the implementation and continuous improvement of the company's quality standards and procedures across our hotel portfolio. Reporting directly to the Quality & Performance Training Director, and functionally aligned with the Global Corporate Quality team, the Specialist will work on both operational audits and data-driven analysis, ensuring excellence in guest experience and compliance with luxury hospitality standards. Main Responsibilities: * Support the implementation of the company's Quality Management System across hotels in Europe and Maldives. * Conduct regular audits, quality visits, and operational walkthroughs to monitor compliance with internal standards and brand guidelines. * Analyze guest feedback (e.g., ReviewPro, Internal surveys) and other performance indicators to detect trends and improvement opportunities. * Assist in the rollout of new quality initiatives, SOPs, and training related to brand standards, service excellence, and operational consistency. * Collaborating in the development, delivery and evaluation of Quality Training Programs. Requirements: * 3 years of experience in quality, operations or guest experience within luxury segment: hospitality (corporate or multi-property roles preferred), retail. * Fluency in English (written and spoken) - Spanish or another language is a strong plus. * Strong Knowledge of Microsoft Excel (pivot tables, formulas, data analysis), PowerPoint, and other reporting tools. * Availability to travel within Europe, Maldives, Messico. The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91
Location: Milan, Italy, IT
Posted Date: 7/10/2025
Location: Milan, Italy, IT
Posted Date: 7/10/2025
Contact Information
Contact | Human Resources Baglioni Hotels & Resorts |
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