Service Technical Support Engineer

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Technical guidance to O&M and troubleshooting, commissioning guidance for new projects； To utilize the software or other platform to analyze the wind turbine operational data and enhance the operation performance； Respond the technical questions from O&M (including customers), and for complex technical issues, clearly and accurately communicate task requirements to back office such as GW or GWI； FEMS service request processing; Assistance to quality department in managing and avoiding major technical risks (O&M part), root cause analysis of failures or technical problems; Assisting GWI's technical management function with information gathering task execution feedback on task progress. Conduct internal and external technical training, especially regular case studies, experience & summarization sharing, to cultivate the O&M capabilities of the local team. Optimization of operation and maintenance manuals and other related technical documents. Qualifications Education: Mechanical or Electrical Engineering. Profile: Proactive, challenge,motivated,being collaborative, open to innovation and capability to work in multicultural teams. Skills: Driving license, Project Technical Engineering/Commissioning Engineering or Mechanical or Electrical Engineering. Experience: Minimum 3 years of experience in windfarm construction or O&M, or 3 years' experience in engineering technology department. With a strong background in wind turbine O&M knowledge. Language: English and Chinese, English: at basic communication level

Location: Cerignola, Apulia, IT

Posted Date: 7/10/2025