Host - Hermanus

An eclectic accommodation collection in the vibrant neighborhood of Hermanus is looking for a passionate Duty Manager to support as established team. Let us know if you have what it takes. CANDIDATE MINIMUM REQUIREMENTS Education: • High school graduate with hospitality experience / hospitality qualification. • Must speak, read, write, and understand English at a professional level. • Computer literate (Windows Office – Excel, Word and Outlook) • Working knowledge of Opera. • General knowledge of HR and the labour law. Work experience: • Previous front office management experience essential. • Familiar with all duties and procedures in Front Office / Reservations Department • MS Office (Word, Excel and Email) is essential • Opera experience is essential Other: • Must have a SA ID • Must have a valid driver’s licence and own transport • Reliable, responsible and dependable to fulfil obligations • Attention to detail • Willingness to lead, take charge and offer direction • Ability to multitask • Show initiative by taking control of task • Excellent communication skills • Friendly and service orientated Tasks (include but not limited to): • Ensure smooth operation of the reception area • Ensure guests are greeted, checked in and allocated apartments / rooms promptly and courteously • To ensure reservations are taken correctly and courteously • Ensure credit control procedures are strictly adhered to • To ensure guest accounts is kept up to date • Ensure effective and speedy check out facilities • Ensure collection and delivery of luggage to apartments / rooms are done efficiently • To ensure that the reception area is correctly managed • Ensure that the switchboard is efficiently and effectively managed • Must be willing to work hospitality shifts (weekends and public holidays), hospitality hours and overtime when requested • Carrying out any other duties as may be reasonably required by management • Ensure that guest house rooms / apartments are serviced and maintained to the standards • Make sure all front of house areas is clean and tidy at all times • Ensure the back of house is clean and free of clutter • Ensure the smooth operation of Housekeeping daily • Daily spot checks of apartments and rooms to ensure standards • Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping • Reporting and follow up of all maintenance issues pending or outstanding • Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager. • Be familiar with the Health & Safety measure of the property • To ensure regular on-the-job training is training place in your departments • Ensure dress code of staff is up to standard • Holding regular performance appraisals with senior staff, identifying areas for development and training needs • Be readily available to deal with problems and complaints • To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff • Ensure accurate and timeous submission of all reports and administrative work • Prepare and submit annual budgetary information and updates as required by Financial Manager • To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping) • Act as a Duty Manager when required • To attend all management meetings as required

Location: Hermanus, ZA

Posted Date: 7/9/2025