Inside Sales Specialist

The Product Specialist is an integral part of a Customer Interaction Centre. You will be speaking to end users about patient choice whilst delivering Convatec Solutions. An excellent communicator with a can-do attitude working to enhance Convatec’s reputation and market share by providing ethical solutions to Customer needs. Key Responsibilities: • Communicating directly with End Users and Healthcare Professionals in relation to Convatec solutions. • Lead follow-up with end users regarding products and services, using solution based selling skills, facilitate conversions to Convatec products/services. • Develop new sales opportunities using inbound, outbound calls, email and Live Chat • Has awareness of stoma types and can suggest tailored product solutions meeting individual customer circumstances • Drive individual performance through convatec values to meet agree sales Key Performance Indicators. • Prioritises workload, ensuring pipline is kept up to date whilst delivering world class service to end-users. • Maintaining up to date knowledge of new products and services available to our customers • Demonstrates proficiency in the use of databases and focuses on gathering essential information efficiently, using data to explore further opportunities. • Adherence to standard operating procedures within the department whilst understanding the “why” and continuously looking for improvement Skills & Experience: • High levels of empathy with active listening skills • Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries • Ability to work collaboratively with internal and external stakeholders • High Level of organisational skills and an ability to prioritise workload whilst multitasking • Excellent verbal, written and face to face communication skills • Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing • Ability to work independently and as a team • Proven track record of working towards KPI’s and targets • Attention to detail with a high level of accuracy • Telephony and CRM system experience Qualifications/Education: • Proven track record in a Sales Role • Experience of recognising sales opportunities Travel Requirements This role may require travel for meetings, coaching, conferences, and patient events. Working Conditions Hybrid working 3 days per week in the office.

Location: Cheshire, GB

Posted Date: 7/6/2025