USA Customer Experience Expert

Key Responsibilities Core Responsibilities: Claims Management: Handle the full lifecycle of customer claimsfrom lodgement to resolution. Use training and tools to ensure accuracy and detect fraudulent activity. Sales & Retention: Guide customers through policy options, follow up on quotes, and take proactive steps to retain existing policyholders. Customer Support: Deliver timely, professional support via calls, emails, and LiveChat. Clearly communicate next steps and resolve disputes with empathy. Secondary Responsibilities: Team Collaboration: Contribute to shared goals across sales, claims, and customer service. Task Management: Maintain organized and accurate digital records while meeting service level agreements. Additional Support: Assist with third-party recoveries and stay informed on trends, competitors, and regulatory updates. What Youll Bring Experience: 23 years in customer service or claims, with a proven track record (references required). Education: School certificate required; 3-year degree preferred for its emphasis on critical thinking. Insurance Familiarity: Prior exposure to insurance is helpful (training provided if needed). People Skills: Excellent communicator with strong problem-solving ability and a team mindset. Drive: Eagerness to learn, grow, and contribute in a fast-paced environment. Location: Based in or near Stellenbosch, with own reliable transport. What We Offer In-depth training in insurance, sales, and claims processes Supportive leadership and growth pathways A collaborative and passionate workplace The chance to make a global impact from right here in Stellenbosch Only shortlisted applicants will be contacted

Location: Stellenbosch, ZA

Posted Date: 7/6/2025