Information Technology Service Delivery Manager

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. HCL is looking for a Service Delivery Manager - Infra and Application components and strong hands-on knowledge in desktop, server, network and Application technologies. Location: Blvd. Manuel Avila Camacho, Col Lomas de Chapultepec. Professional / Technical Qualification 6-10 years of experience hiring, managing and motivating technical people 7 years of IT team leadership experience, including the direct leadership of infrastructure engineering and support teams is a bonus Passion for creating processes and structure for your team Single point of contact for client Experience managing several projects at the same time Fast-paced leader that can quickly assessment situations and make solid decisions Good understanding in all elements of relevant infrastructure technologies Skilled at talent management including assessment, deployment, development, reward and retention Proven track records for learn new technology products quickly Excellent technical and nontechnical communication skills, both written and formal with proven ability across all levels, both inside and outside the company Proven ability to build a team capable of engaging with clients in a manner that represents our core values What we offer: Life insurance Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable). Minor Medical Expense Insurance. Savings Fund 13% (up to MXN $4,400 monthly) Food vouchers 10% (up to MXN $3,400 monthly) 30 days bonus 12 days of vacation in the first year, increasing by 2 as dictated by law.

Location: Miguel Hidalgo, Mexico City, MX

Posted Date: 7/6/2025