Support Engineer

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. Position: Technical Support Specialist – Integrated Enterprise Solutions Job Summary: We are looking for a Technical Support Specialist with proven experience supporting integrated enterprise solutions . The ideal candidate will understand how various enterprise systems interact — not only providing basic user support (e.g., user creation or printing issues), but also analyzing and troubleshooting complex issues in environments where systems like SAP , web-based sales applications , and service layers are interconnected. ️ Key Responsibilities Provide Tier 2/Tier 3 support for integrated business solutions. Troubleshoot and resolve issues involving the interaction of SAP (or similar ERP) , web applications , and backend services . Analyze system logs , API responses , and database queries to identify root causes and determine the appropriate resolution path. Collaborate with cross-functional teams (developers, DBAs, business analysts) to escalate or resolve issues efficiently. Document known issues, solutions, and processes to contribute to the knowledge base . Required Technical Skills Experience with ERP systems : SAP, Microsoft Dynamics , Oracle Cloud ERP , or NetSuite . Basic experience with Oracle Database : ability to run SQL queries , interpret error logs , and perform basic data validation. Understanding of RESTful APIs , JSON , and how APIs are used to connect systems. Ability to assess failures across multi-tier architectures : API layer, database, ERP, front-end. Familiarity with Linux/Unix command line for log analysis and basic scripting. Strong troubleshooting and root cause analysis skills in production environments . We offer: Direct and indefinite hiring, 100% payroll schema, all law benefits Benefits above law (Major and minor medical insurance, Life Insurance, saving funds, grocery coupons, 30 days Christmas bonus, 12 days vacations, dental and optical plan) "For more information on how we process your personal data, please refer to the HCLTech Candidate Data Privacy Notice | HCLTech

Location: Mexico, MX

Posted Date: 7/6/2025