Technical Support Escalation Engineer

Know about HCL Tech HCLTech established its presence in Mexico in 2008 and now employs a diverse group of over 2,400 people working across Guadalajara, Mexico City, and Monterrey. With our strong local and global experience, solutions, and >85% of the workforce being local, we are supercharging progress for our 90 customers across 25 of 32 states in Mexico through multi-year engagements, including Fortune 500 organizations. The Technical Support Escalation Engineer candidate must have: 3-5 years in the enterprise management industries solution development in a software or ASP environment Development or sustaining engineering experience and knowledge of Java, C++, XML, JavaScript, .NET, J2EE Previous hands-on experience with database administration in Oracle and/or SQL Server, T-SQL, PL-SQL Knowledge of information security issues and tools Familiarity with application administration in one or more of the following environments (SAP, Oracle e-Business Suite, Seibel, J.D. Edwards, PeopleSoft) Strong knowledge of ERP, CRM, WMS or MES systems. Knowledge of system and network management issues and tools Working knowledge of: LDAPs, Operating Systems, Databases, Networks, Webservers, Application servers Knowledge of Web Services, Service Oriented Architecture, Web Based UI’s Experience in all levels of SDLC, and ability to effectively manage/execute each phase within scope We offer: Direct and indefinite hiring, 100% payroll schema, all law benefits Benefits above law (Major and minor medical insurance, Life Insurance, saving funds, grocery coupons, 30 days christmas bonus, 12 days vacations, dental and optical plan) For latest updates, follow our page: https://www.linkedin.com/showcase/hcltech-mexico/

Location: Mexico, MX

Posted Date: 7/6/2025