Member Experience Manager

Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help Make Healthy Happen! We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun, and upbeat atmosphere where every day is different. Member Experience Manager An Anytime Fitness Member Experience Manager (MXM) is responsible for helping all members “Make Healthy Happen.” The MXM serves as a ‘guidance counselor’ to all members of the club, ‘educator and mentor’ for all training staff, and ’strategist’ for owner/manager. The MXM’s ultimate role is to manage the entire club. The position will be in charge of the entire club. The MXM will be responsible for handling the Member Onboarding Process, which includes contacting the prospect, touring the prospect, selling coaching packages, conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the customer experience to ensure meaningful touch points for the lifetime of the member. What we offer: Robust compensation plan including a base salary and unlimited sales commissions opportunities PTO and holiday pay Future career opportunities within multiple Anytime Fitness locations Responsibilities Follow up on sales leads and build a pipeline of prospective new members Actively participate in community-sponsored events and other outside opportunities to promote the club Network within the fitness industry and other outside industries to drive recognition and interest in the club Give tours to prospective members and enroll prospects after the tour process Provide excellent member service to members and prospective members and assist in resolving issues that arise Lead 1:1, small group, and team training sessions as assigned Complete fitness consultations for new and existing members Qualifications Current CPR, AED, and personal training certification(s), such as NASM or ACE Previous personal training experience in a fitness facility or private training environment Previous sales experience in the fitness industry Experience with fitness club management software (e.g., Club O/S, Club Ready, My Fitness Pal) is a plus Desire to engage in sales and market club memberships and personal training Excellent communication skills (verbal & written) with the ability to motivate and connect with people Positive attitude, coachable, and adaptable to industry changes Ability to coach and lead others to achieve goals Empathy, compassion, and a desire to motivate and help members Required Certification & Experience Accredited Certification: ACSM, ACE, NASM, NSCA, etc. Current CPR/AED certification At least 2 years of personal training experience preferred Benefits Competitive base salary ranging from $40,000 to $50,000, plus sales commissions Opportunities for growth and development within the company Health benefits, including HRA for qualified employees Paid Time Off and Holiday Pay 401K retirement plan Tuition assistance for NASM certification Uniforms provided, casual dress code Gym membership This is a full-time position for experienced fitness professionals who are certified, want to coach and lead a team, and are available mornings, evenings, and some Saturdays. We do not have typical 9-5 hours. Only serious inquiries, please. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity/expression, or any other protected characteristic by law. J-18808-Ljbffr

Location: Medina, Minas Gerais, BR

Posted Date: 7/5/2025