Dynamics CRM Functional Consultant

Are you an experienced, passionate pioneer in technology? A Dynamics CRM Functional Consultant professional who wants to work in a collaborative environment. In Deloitte you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients. ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro and Guadalajara, Mexico. We provide consulting services to help our clients achieve a higher of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society. The Team From our centers, we work with Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape, and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects, and integrators to creative digital experts, to cyber risk and human capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of everyone, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel. Summary Customer & Marketing is creating a new model for a new age-we’re an agency and a consultancy. Understanding the digital space and preparing for what’s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That’s the power of driving disruption. That’s Customer & Marketing. Work you’ll do As a CRM Functional Consultant in Dynamics 365 and Power Platform you will help clients design and develop solutions that utilize the Microsoft platforms and integrate with other technologies. You will work with clients to transform their business processes and use the latest technologies to enable their daily work. The Team Digital Customer Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets. Professionals will serve our clients through the following types of work: • Customer Operations | modernize, deploy, and operate office capabilities and business processes across sales operations, quote-to-cash, and revenue management team • Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service Required Qualifications: 3 or more years of experience working with the Dynamics and Power Platform modules Functional expertise in Microsoft Dynamics CRM design and configuration Experience with Microsoft Power Platform Experience with multiple full lifecycle implementations of Microsoft Dynamics CRM Experience with Agile delivery methods Ability to build positive client and peer relationships by developing an understanding of customer's business and project scope Experience in the end-to-end project delivery cycle and managing customer expectations Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint) to technical and non-technical audiences Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Strong commitment to professional client service excellence required Bachelor's Degree and/or advanced certifications in Microsoft Dynamics CRM Ability to travel up to 50% (While up to 50% travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice) Preferred Skills : Familiarity with the technical aspects of Microsoft Dynamics CRM development and integration Familiarity with Azure or other leading cloud platforms, such as AWS or Google Familiarity with other leading CRM applications, such as Salesforce, Oracle, SAP, or ServiceNow Strong understanding of multiple SDLC methodologies (Agile, SCRUM, RUP, other) Expertise in solution selling techniques such as identifying the client pain points, defining a solution, and contributing to a project proposal. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte’s purpose, commitments, and impact. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Employment Eligibility · Before any practitioner begins working with Deloitte, the candidate should provide documentation validating their employment eligibility upon starting We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team at USTalentCICInbox@deloitte.com

Location: Mexico City, Mexico, MX

Posted Date: 7/5/2025