Services Admin Assistant

First Technology National Services department is looking for a Services Administrator to join the team at our offices in Midrand Key Responsibilities: Scheduling and Coordination: Booking service appointments, coordinating with technicians, and managing service timelines. Customer Interaction: Answering phone calls, responding to service inquiries, and addressing customer concerns. Paperwork and Record Keeping: Processing service-related paperwork, updating records, and maintaining accurate documentation. Order and Invoice Processing: Creating, processing, and managing quotes, orders, and invoices. Data Management: Ensuring data accuracy in quotes, orders, and other relevant documents. Problem Solving: Investigating and resolving customer issues and complaints. Communication: Communicating effectively with customers, technicians, and other stakeholders. Team Collaboration: Working with other team members to ensure efficient service delivery and high customer satisfaction. Inventory Management: May be involved in managing parts inventory or other service-related supplies. Reporting: Creating reports on service activities, performance, and customer feedback. Service Desk monitoring : Monitor the notifications on our ServiceDesk software and confirm assignments with the engineers. Capture and manage job cards and travel claims : Accurate capturing reporting of travel claims and job cards Training Schedules : Update training requirements of the engineers to maintain training requirements from the different OEM suppliers Skills required : Strong Communication Skills: Excellent verbal and written communication is essential for interacting with customers and colleagues. Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain organized records. Problem-Solving Skills: Ability to identify and resolve issues, and find solutions to customer concerns. Customer Service Skills: Providing excellent customer service and ensuring customer satisfaction. Technical Proficiency: Proficiency with computers, relevant software, and data entry. Attention to Detail: Ensuring accuracy in paperwork, records, and data entry. Teamwork: Ability to work effectively with others to achieve common goals. Self-driven and eager to learn : The individual must be self-driven and eager to learn as the job will require sometimes for one to think out of the box !

Location: Midrand, Gauteng, ZA

Posted Date: 7/4/2025