Technical Operations Coordinator

JOB TITLE: Technical Operations Coordinator AREA: Lynnwood, Pretoria, Gauteng INDUSTRY: Technical Services / Insurance Support / Repairs & Maintenance Salary / CTC: R 15 000 R 16 000 (Depending on current earnings, qualifications, and experience) Report to: Quality Controller / Director Type: Permanent Key Responsibilities: General: Answer incoming calls and assist clients at the office with equipment drop-offs for repair Insurance: Receive and process claims Liaise with clients, advisors, technicians, suppliers, and logistics partners Compile reports and claims documentation bundles Coordinate courier and collection arrangements Process invoices for excess payments and replacement units Service Level Agreements (SLAs): Manage and schedule services based on technical availability Process job cards and certificates Prepare quotations, aftersales reports, and invoice bundles Update SLA records and submit to consultants Technical Admin / Technical Support: Assist with quote preparation and liaising with suppliers Maintain and update registers and asset tracking systems Coordinate document uploads and asset tracking using Xrobotix Qualifications and Skills: Qualifications: Matric / Grade 12 minimum Tertiary qualification in Administration, Technical Services, or related field (advantageous) Skills: Proficiency in Microsoft Office Suite, especially Excel Experience in invoicing, quotations, and document control Strong verbal and written communication skills in both Afrikaans and English Basic technical and financial understanding Experience: 2 years in a technical admin, operations, or customer service support role Prior involvement in client liaison and vendor/supplier communication Key Competencies: Strong organisational and multitasking abilities Attention to detail and accuracy Professional, discreet, and customer-focused Ability to remain calm under pressure, self-motivated Team-oriented with a proactive approach and dependable Working Conditions: Office-based with regular interaction with clients, suppliers, and technical staff Occasional travel for collections or client visits may be required (own reliable transport essential) Training provided in technical department for repair verification processes

Location: Pretoria, ZA

Posted Date: 7/3/2025