It Support

Full-Time - Monday to Friday, Standard Business Hours Start Date : As soon as possible Employment Type : Fixed Term Contract Preferred Contract : B2B with Sharp Brains Limited (UK) - eligibility to contract / file taxes yourself (Self Employed / Contractor or through an Umbrella company) Language : Bilingual (English Local Language) About Us Sharp Brains Limited is a global IT services company providing IT Deskside and Network Support services. We are UK-registered with an offshore team in Pakistan, offering field support and 24x7 customer service globally. Role Description This is a full-time on-site role for an IT Desktop Support Technician based in Florence, Italy. Responsibilities include providing technical support to end-users, troubleshooting hardware and software issues, and maintaining computers, printers, and mobile devices. Qualifications Strong knowledge of Microsoft Windows and Mac OS Experience in Computer Networking (TCP / IP, DNS, DHCP, etc.) Understanding of Mobile Devices (iOS and Android) Expertise in troubleshooting hardware and software issues Ability to work independently with minimal supervision Bachelor's degree or higher in Computer Science, IT, or related field, or equivalent experience Excellent communication skills, able to explain technical issues to non-technical users Fluency in Local Language; English skills are a plus Requirements Support limited to SOP for mobile device configuration Knowledge of installing, configuring, and troubleshooting GxP Applications Support troubleshooting GxP Applications in coordination with vendors J-18808-Ljbffr J-18808-Ljbffr

Location: Toscana, IT

Posted Date: 7/3/2025