Sr. Customer Service Representative

We are looking for an experienced Sr. Customer Service Representative to join our team on a contract basis in Welland, Ontario. This role is integral to ensuring smooth operations within a dynamic metal fabrication environment. The ideal candidate will excel at managing customer relationships, coordinating schedules, and maintaining accurate data while working in a fast-paced setting.Responsibilities:- Enter customer orders promptly and accurately, ensuring any schedule adjustments are reflected appropriately.- Manage forecasts and production schedules for long lead-time projects to align with customer expectations.- Process invoices with precision, maintaining accuracy in all billing activities.- Oversee shipping and receiving operations, verifying documentation and ensuring timely delivery.- Reconcile consignment inventory and handle related invoicing tasks efficiently.- Coordinate with production, shipping, and logistics teams to follow up on orders and address any issues.- Resolve customer inquiries and problems by leveraging organizational and problem-solving skills.- Share relevant data and updates with internal teams to ensure seamless communication.- Utilize Microsoft Excel and other tools to manage data and generate reports as needed.- Maintain a proactive approach to prioritizing tasks and meeting deadlines in a high-pressure environment.- Minimum of 3 years of experience in a customer service or similar role, preferably within the metal fabrication industry.- Strong proficiency in Microsoft Excel and familiarity with JD Edwards EnterpriseOne or similar ERP systems.- Exceptional communication skills, both written and verbal, with a focus on active listening.- Proven ability to work independently while maintaining a sense of urgency in a fast-paced setting.- Demonstrated organizational skills, including the ability to prioritize tasks effectively.- Experience with shipping, receiving, and claim administration processes.- Knowledge of CRM systems and data processing tools.- Attention to detail and a proactive approach to solving problems.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Location: Welland, Ontario, CA

Posted Date: 7/2/2025