Meetings & Events Manager

Position Summary The Meetings & Events (M&E) Manager is a senior, proactive leader responsible for driving the success of all conference, event, and banquet activities at The President Hotel. This individual leads the M&E team with a strong focus on operational excellence, commercial success, and guest satisfaction. They are responsible for ensuring high-quality service, managing staff, and driving profitability. Key Responsibilities: Commercial & Business Development Actively source and secure new meetings and events business through proactive sales activity. Analyze market trends and implement strategies to increase revenue and profitability. Build and maintain strong relationships with corporate clients, agents, and key stakeholders. Prepare and manage department budgets, forecasts, and financial reporting in line with hotel goals. Operations & Event Execution Oversee the planning, coordination, and execution of all events, ensuring exceptional service delivery from inquiry to post-event feedback. Ensure detailed Banquet Event Orders (BEOs) are accurately created, distributed, and executed. Conduct site inspections and client meetings, ensuring all expectations are clearly understood and fulfilled. Drive standards of set-up, service, safety, cleanliness, and professionalism in all event areas. Leadership & Team Management Lead, coach, and inspire the M&E team to achieve personal and departmental goals. Oversee recruitment, onboarding, training, and performance management of the team. Foster a positive, accountable, and high-performance culture within the department. Ensure team members uphold the highest standards of grooming, etiquette, and service excellence. Guest Experience & Communication Serve as the primary liaison for event clients, ensuring all guest needs are anticipated and met. Monitor guest feedback and proactively implement improvements to enhance the guest journey. Engage with guests before, during, and after events to ensure satisfaction and encourage repeat business. Quality & Compliance Ensure all events adhere to brand standards and health & safety regulations. Maintain meticulous records of events, inventory, and operational procedures. Collaborate with other departments (Kitchen, Housekeeping, Front Office) for seamless event delivery. Financial & IT Responsibilities Lead the planning and budgeting process for the Meetings & Events department, ensuring alignment with the hotel's overall financial goals. Create detailed Profit & Loss (P&L) statements for each specialized event, evaluating cost-effectiveness and profitability. Monitor departmental financial performance, identifying areas for improvement in revenue generation and cost control. Process and verify all Opera system entries, including event charges, adjustments, deposits, and post-event reconciliations. Utilize event templates and tools for efficient planning, billing, reporting, and communication across departments. Ensure accurate and timely completion of all financial documentation, including invoicing, payments, and vendor management. Collaborate closely with the Finance team to ensure compliance with internal controls, audit requirements, and reporting standards. Support digital transformation by championing the use of technology and IT tools to streamline operations and improve efficiency.

Location: Bantry Bay, ZA

Posted Date: 7/2/2025