Infrastructure Manager

Faircom, a dynamic and rapidly expanding Internet Service Provider (ISP), is looking for a driven and technically skilled Infrastructure Manager to oversee and elevate the core infrastructure that powers our fibre and wireless networks. This is your chance to take ownership of a role that spans high-impact projects, hands-on technical work, team leadership, and direct contributions to service excellence. In this role, you'll manage and maintain critical infrastructure including data rooms and node rooms lead a team, ensure seamless last-mile fibre and wireless installations, and drive infrastructure upgrades that directly support our commercial and residential client base. Youll be the backbone of our operational performance , working closely with network engineers and internal IT to ensure our networks deliver exceptional uptime, and seamless performance If youre passionate about high-performance networks, thrive in a hands-on leadership role, and enjoy being part of a forward-thinking ISP, we invite you to join a team that values innovation, precision, and service excellence. Why Join Faircom? Competitive Salary Quarterly Performance Bonuses - Your contribution matters and we make sure it shows. Collaborate with a Supportive Team - Youll work alongside experienced professionals who are passionate about what they do. Flexible Working Hours (within operational needs) - Maintain a healthy balance with our flexible schedule options. Long Service Leave - Your loyalty and dedication are valued and celebrated. Onsite Barista Free, Barista-Made Coffee - Fuel your day with your favourite crew, on us. Subsidised Vending Machine Snacks - Grab a quick bite when you need a boost. Discounted ISP Packages - Enjoy reliable internet at home at a fraction of the cost. Fixed Flexi-Time (07:00 - 18:00) - Work in a way that fits your life while meeting business needs. Subsidised Parking - Start your day stress-free with easy and affordable parking. Responsibilities Oversee and maintain all data rooms / node rooms , ensuring detailed documentation and proper operational standards. Ensure effective last-mile fibre installations , open access procedures, and liaise with external ISPs and vendors. Manage cabling technicians , providing guidance, resource allocation, and quality assurance. Conduct scheduled infrastructure changes , and network performance optimization on a daily basis. Collaborate with the network engineers to identify, and execute network improvements and upgrades. Drive new builds and upgrades in line with business growth and technological advancement. Ensure meticulous documentation of all infrastructure , installations, changes, and procedures. Implement best practices in infrastructure compliance and operational protocols. Monitor and respond to network outages , ensuring minimal downtime and effective escalation. Conduct ongoing maintenance and support of systems and infrastructure across the organisation and client base. Provide technical support for both residential and commercial clients , maintaining service standards and reliability. Requirements: Qualification: Bachelor's degree in in Information Technology or equivalent Experience and Knowledge: Proven experience in managing ISP and internal infrastructure environments. Hands-on knowledge of fibre and wireless technologies , last-mile solutions, and network design. Familiarity with MikroTik, Ubiquiti, Cisco , and similar networking platforms. Skills and Attributes: A detail-oriented mindset with the ability to document and manage multiple technical environments . Self-motivated with a hands-on, can-do attitude Results-driven, with a commitment to excellence Hands-on approach to guiding and mentoring technical staff Strong organisational and coordination skills Excellent communication, and problem-solving skills. Specific requirements Must have a valid drivers licence and reliable vehicle Clear health record Clear criminal record Clear credit record Two written references Working hours are Mondays to Fridays from 08h00 to 17h00. Due to the nature of the position, you will be required to be on call on a rotational basis. With centrally located and modern offices just across from Cavendish in Claremont, we are offering a market related salary Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful

Location: Western Cape, Western Cape, ZA

Posted Date: 7/2/2025