Customer Service and Logistics Specialist

The job incumbent leads Customer/Sales Support activities within the Sales Office in MHZA Region and contributes to MANNHUMMEL (MH) growth and profitability in this specific market. He/she coordinates Internal Sales Services activities, Customer support, supports the logistic coordinator. Main Accountabilities Management of the customer in terms of correspondence, invoicing, issuance of credit and Debit notes, various issues related to the activities of commercial support. Contacts and relations with the head quarter to obtain information on time, goods deliveries, pricing, billing. Support in external and internal audit Co-operation with sales department Ensure on-time delivery of customer orders Co-ordination and assistance in SCM projects with customers and suppliers Close communication with 3rd party Logistics provider Any additional projects from the management, as required Back up for logistic coordinator during vacation time Key Performance Indicators/Key Result Areas Delivery Reliability Operational KPI (transport, warehouse, inventory accuracy, dock to stock) Customer satisfaction Internal & External Working Relationships Internal: Sales, Marketing/Product Management, Quality, Logistics, Controlling, Purchasing, HR, production plants, IT, Management External: customers, Distributors, 3 rd party logistic provider, other IAM Suppliers, Accounting Service Provider Job Requirements (Qualifications, Skills, Experience, Competencies) Studies of business administration or equivalent field of education or work cumulated experienc 3 years of relevant work experience in Office Administration and customer/Sales support processes Medium experience in logistic processes in the supply chain Excellent communicator/influencing skills Business acumen, customer orientation, organization and coordination skills, self-initiative and ability to work under pressure Ability to get the job done (attention to detail, decisiveness and organization and planning ability Ability to work with others to get job done (communication/influencing skills, team working skills/customer focus) ERP knowledge in finance and logistics modules (desirable SAP and/or LogoTiger2) Strong interpersonal & organizational skills Leadership and entrepreneurship skills, Cross-functional thinking, communication skills Intercultural understanding Fluency in and English (written and spoken), Skillful handling of MS office applications

Location: Kempton Park, Gauteng, ZA

Posted Date: 7/2/2025