Destination Specialist (Groups) - Windhoek

Destination Specialist (Groups) - Windhoek Job Purpose: To successfully quote profitable tour products for existing as well as new clients. Key Responsibilities: Sales • Secure business and effectively cost products • Understand the market and margin control • Build up and maintain agent and supplier relationships • Source new products • Develop own sales strategy to secure more business through existing and new agents • Work closely with the team to achieve goals Operations • Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests • Capture and confirm bookings in Tourplan • Negotiate with suppliers for better rates, cancellation policies and FOC’s • Find new suppliers that offer a good service and better rates • Follow up on quotes that have been sent out • Successfully run groups, tour series, and FIT booking • Compile welcome pack documents • Create co-pilots according to itineraries • Handling the 24hour emergency phone • Prepare guide documentation and brief guide before travel date • Work closely with tour guides whilst on tour Financial • Instruct debtors to raise invoices • Reconcile supplier invoices for processing • Assist debtor’s clerk with invoicing / collection queries. • Reconcile tour guide expense sheets on completion of tours and check guide salary invoices. Additional responsibilities: • Participate in supplier training and workshops • Reduce the transaction turnaround time • Demonstrate good communication skills and customer care • Stay current on events and changes of suppliers and products. • Travel on educationals and familiarizations trips Sundry Areas: It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.

Location: Windhoek, ZA

Posted Date: 7/2/2025