Senior Key Account Manager - Road Freight

Hiring for Senior Key Account Manager for leading Logistics and Supply Chain Company Location: Gurugram CTC: 20LPA Experience : 10 Years Role: Individual Contributor Roles and Responsibilities JOB DESCRIPTION Roles & Responsibilities: Key Account Management Serve as the primary point of contact for major FTL clients across verticals like FMCG, Automotive, E-commerce, Pharma, and Industrial Goods. Ensure high service levels, timely execution, and quick resolution of client concerns or escalations. Conduct regular business reviews with clients and suggest operational or service improvements. Account Growth & Retention Identify growth opportunities within existing accounts (cross-sell and up-sell). Drive account profitability through strategic engagement and effective contract management. Monitor credit performance and ensure timely collections in coordination with finance. Operations & Execution Coordination Work closely with dispatch, fleet, and control tower teams to ensure committed service delivery (transit time, TAT, POD compliance, etc.). Track shipments and proactively manage exceptions or disruptions in coordination with operations teams. Performance Analysis & Reporting Track key KPIs for each account: OTIF (on-time in full), damages, transit delays, vehicle placement, and route optimization. Provide regular MIS/reports to clients and internal leadership on service levels and account performance. Client On boarding & Implementation Manage on boarding of new clients including SOP design, route planning, lane pricing, and operational handshakes. Support commercial negotiations during contract renewals or rate discussions. Experience: 10 years in Road Freight with strong experience managing key FTL clients. Domain Knowledge: Deep understanding of the Indian FTL ecosystem (market rates, lanes, seasonal demand) Exposure to contractual transportation and fleet planning Familiarity with GPS tracking systems, control towers, and route optimization tools Skills: Strong client handling and negotiation skills Analytical with data-driven decision-making abilities Proficiency in MS Excel, PowerPoint, and CRM tools Excellent verbal and written communication Travel: Willingness to travel as required for client meetings, site visits, and reviews.

Location: Gurugram, Haryana, IN

Posted Date: 7/2/2025