Manager- Data Ops

A Day in the Life ● Create world class customer facing documentation which would delight and excite customers ● Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective. ● Convert tacit knowledge to implicit knowledge Roles and Responsibilities: ● Managing one full region or multiple customers within a region. ● Owning end to end communication and status reporting to the leadership and customer ● Assimilating proficiency in managing his portfolio including estimates, asset projection, unit metrics, track CARR(Contracted Annual Recurring Revenue) and asset transfers and managing cloud costs for fully owned projects ● Adding valuable data insights for the customers in processes and raising early warning signs in case of issues and escalations. ● Effectively collaborating with Customer success stakeholders, manage escalations, manage and plan transitions efforts s and initiate hiring accordingly ● Thinking of new processes and improvements that can help his region and overall Sustenance Engineering Team. ● Driving initiatives to help Senior Manager and Associate Director in achieving the target Profit gross margin and desire CSAT score for the allocated portfolio. ● Prioritizing work aspects with respect to changing time-frames, goal posts, incomplete information and direction. ● Understanding the big picture and cascades to the team / Handling internal and external stakeholders. ● Owning their team’s performance end to end like contributing to mentoring, grooming, assessing and giving balanced feedback (both strengths & development areas). ● Regularly discussing performance and tracks Individual Development Plan on Lattice ● Acting as a backup SEM for another region Required Skills: ● Experience in Advanced SQL & Unix ● Strong Experience of ETL & Python support ● Hands on Analytics Tools (Power BI or Tableau) knowledge ● Good Healthcare knowledge ● Fundamental ITIL Expertise ● Support Processes (SLAs, OLAs, Product or application support) ● Project and Program management ● Escalation & Team management ●Problem solving mindset ● Excellent written and verbal communication skills. ● An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done

Location: Noida, Uttar Pradesh, IN

Posted Date: 7/2/2025