Handover Lead - GM/ SGM for one of the leading Global Construction Company

Experience - 10 Years Budget - 45 to 50 Lacs Location - Lower Parel, Mumbai Industry - Residential & Commercial Preferred Reports To - Head of Operations JOB DESCRIPTION Snagging & De-Snagging (Across Multiple Projects): • Oversee the snagging and de-snagging process across multiple residential and plotted projects, ensuring all issues are identified, documented, and resolved before final handover. • Coordinate with internal teams and contractors to address defects efficiently and ensure timely handovers. Fit-Out Coordination (Across Multiple Projects): • Manage customer fit-out requests across different projects, ensuring compliance with project guidelines and timely completion. • Work closely with clients and fit-out vendors to ensure a smooth and hassle-free execution of fit- out work across all projects. Maintenance Management (Across Multiple Projects): • Supervise ongoing maintenance activities across multiple project sites, ensuring that all systems are functional and comply with safety standards. • Collaborate with internal teams and vendors to handle maintenance requests promptly and minimize downtime. Vendor Management (Across Multiple Projects): • Coordinate with vendors for services related to snagging, fit-outs, and maintenance across various projects, ensuring quality and timely delivery. • Manage vendor contracts, negotiate terms, and ensure adherence to service-level agreements (SLAs) across all sites. Customer Grievances & Communication: • Act as the escalation point for customer grievances across all projects, ensuring issues related to snagging, fit-outs, and maintenance are resolved promptly. • Ensure clear and consistent communication with customers regarding project timelines, handover processes, and any challenges encountered. Society Formation Assistance (Across Multiple Projects): • Support the formation of residential societies post-handover, coordinating with residents and legal teams to ensure compliance with local regulations across all projects. • Assist residents in completing society registration processes, including necessary documentation, elections, and regulatory approvals. Team Management (Across Multiple Projects): • Lead and manage teams responsible for handover, snagging, fit-outs, and maintenance activities across multiple projects, ensuring task allocation and performance management are handled efficiently. • Provide guidance and training to team members on customer service, project management, and communication skills to ensure seamless handovers. Reporting & Documentation: • Maintain accurate records for all handover activities, including snagging, fit-out progress, maintenance tasks, and customer grievances, across all projects. • Prepare and submit detailed reports on the status of handovers, vendor performance, and customer satisfaction metrics for all ongoing and completed projects. Post-Handover Support: • Provide post-handover support to clients, addressing any remaining maintenance or fit-out issues across all residential and plotted projects. • Monitor client feedback to identify opportunities for improvement in the handover process and implement solutions where needed.

Location: Mumbai, Maharashtra, IN

Posted Date: 7/2/2025