Onsite System Engineer, Level 2

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

We are seeking an Onsite System Engineer with excellent problem-solving skills, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems being supported.

Job Duties:

• Provide on-site technical support to contract clients.
• Respond to escalated technical issues and resolve them in a timely and efficient manner.
• Troubleshoot hardware, software, and network issues, and provide solutions to clients.
• Install and configure software and hardware components for clients.
• Provide high-quality customer service to clients and maintain a positive relationship with them.
• Document all issues, resolutions, and client interactions in the ticketing system.
• Communicate effectively with the team to ensure the client's needs are met.
• Participate in ongoing training and professional development opportunities.

• Associate's degree or higher in computer science or related field.
• Minimum of 2 years of experience in an IT support role, preferably in a managed services environment.
• Strong knowledge of Microsoft Windows and Office applications, as well as general networking concepts.
• Experience with Active Directory, Group Policy, and remote desktop support.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service skills and the ability to communicate technical information to non-technical users.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours and participate in on-call rotation.
• If you have a passion for technology and enjoy helping clients solve technical issues, we encourage you to apply for this exciting opportunity as an Onsite System Engineer, Level 2.

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance