Product Manager IV (Contractor)

Job Description Job Description We are looking for an experienced Product Manager to join our team on a long-term contract basis in Philadelphia, Pennsylvania. We are seeking a Product Manager to support the launch and ongoing development of Contact Center solutions, including a new overlay portal, IVR replacement, and BAU (Business As Usual) support. This role will support multiple product lines. Location: Philadelphia, PA (Hybrid – 3 days/week onsite) Duration: June 23, 2025 – December 31, 2025 The Product Manager will work closely with an experienced product lead and a cross-functional team including program managers, sales ops analysts, operations business analysts, and extended stakeholders across engineering, compliance, legal, marketing, and more. Key Responsibilities: Product Development & Launch Lead the deployment of a new portal solution and IVR replacement. Support product updates and manage a portfolio of products/solutions. Assist in the resale of Contact Center solutions. Provide continuous BAU support and contribute to other ongoing programs. Strategic Planning & Execution Define and achieve strategic and implementation goals. Collaborate with program managers and key stakeholders to ensure alignment and execution. Customer Experience & Support Create detailed customer journey maps for new and existing products. Define operational and customer care support processes. Identify sales talking points and develop supporting collateral. Documentation & Communication Update and create documentation for new solutions and relaunch efforts. Share product vision with End-to-End teams and ensure alignment across functions. Lifecycle Management Support lifecycle initiatives and Teams upgrades to ensure smooth transitions. Qualifications: Experience with Unified Communication products. Proven ability to lead cross-functional teams. Strong presentation and communication skills. Demonstrated expertise in product deployment and readiness. Industry knowledge and experience in product management best practices.

Location: Philadelphia, PA, US

Posted Date: 6/25/2025