Desktop Support Analyst

Job Description Job Description We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Charleston, South Carolina. In this role, you will provide technical assistance and support to a diverse group of users, including executives and distribution center employees. This is a dynamic opportunity to work independently, troubleshoot issues, and ensure smooth operations across hardware, software, and network systems. Responsibilities: • Install, configure, and maintain desktops, laptops, and other hardware to meet end-user requirements. • Perform system imaging and deploy new devices while ensuring proper setup and functionality. • Troubleshoot and resolve technical issues remotely and on-site for a team of approximately 400 users. • Collaborate with C-suite executives and other staff members, adapting to various communication styles and personalities. • Utilize the ServiceNow ticketing system to manage and document support requests effectively. • Provide onboarding support for new team members, ensuring a seamless transition into the company. • Work independently to make informed decisions, demonstrating trustworthiness and initiative. • Support and maintain Apple devices, backup technologies, and configuration management tools. • Maintain and update Active Directory and Office 365 environments as needed. • Assist in managing IT operations for multiple distribution facilities.• Proven experience in desktop support, including hardware and software troubleshooting. • Familiarity with Microsoft Office 365 and Active Directory environments. • Hands-on experience with imaging and deploying hardware such as laptops and desktops. • Ability to use ticketing systems like ServiceNow for tracking and resolving support issues. • Strong communication skills to effectively interact with diverse teams, including executives. • Knowledge of Apple devices, Dell technologies, and backup technologies. • Capability to work independently and adapt to a fast-paced environment. • A personable and approachable demeanor to build trust and rapport with end users.

Location: Charleston, SC, US

Posted Date: 6/24/2025