Help Desk Analyst

Job Description Job Description We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and ensure smooth hardware deployment and maintenance. Based in Lewis Center, Ohio, this long-term contract position offers an excellent opportunity to apply your skills in computer hardware and software troubleshooting. If you thrive in a dynamic environment and excel at resolving technical issues, we encourage you to apply. Responsibilities: • Perform imaging and deployment of computer hardware to meet organizational needs. • Manage Tier 1 support tasks such as resolving basic technical issues and troubleshooting system problems. • Facilitate hardware refresh processes, ensuring seamless transitions and minimal downtime. • Assist with data transfer operations to ensure secure and efficient migration of information. • Provide support for Microsoft technologies, addressing user concerns and maintaining system functionality. • Collaborate with team members to enhance support processes and improve overall efficiency. • Document and track technical issues, providing detailed resolutions to ensure long-term reliability. • Offer hands-on assistance for hardware installations and configurations. • Communicate effectively with users to understand and resolve their concerns. • Stay updated on emerging technologies to enhance service delivery.• Proven experience in computer hardware deployment and imaging. • Understanding of Tier 1 support duties, including troubleshooting and issue resolution. • Familiarity with Microsoft technologies and their practical applications. • Ability to perform data transfer operations securely and efficiently. • Strong problem-solving skills and attention to detail. • Excellent communication abilities to interact with users effectively. • Capacity to work collaboratively within a team environment. • Willingness to stay informed about advancements in IT tools and systems.

Location: Lewis Center, OH, US

Posted Date: 6/23/2025