Customer Success Manager

Enterprise Customer Success Manager Amsterdam, Netherlands | Hybrid (3 days onsite) Flexible Our client , a leading innovator in the audit and finance automation space, is scaling fast and expanding its Customer Success team. They're on the hunt for a strategic and ambitious Enterprise Customer Success Manager to take ownership of some of their most high-profile global accounts. If you thrive on driving customer outcomes, building strong executive relationships, and identifying opportunities for long-term growth within enterprise clients—this one's for you. The Role As an Enterprise CSM, you'll be at the heart of our client’s engagement with key global customers in the accounting industry. Your mission: drive value, boost customer success, and uncover new opportunities to help clients make the most of the platform. You'll collaborate cross-functionally with Sales, Product, and Marketing to shape a scalable, strategic CS approach. What You’ll Be Doing Enterprise Account Ownership : Create tailored success plans and strategies for enterprise clients to ensure adoption, satisfaction, and retention. Relationship Management : Develop strong, multi-threaded relationships with senior stakeholders. Understand their goals, pain points, and strategic priorities. Growth & Expansion : Identify upsell, cross-sell, and expansion opportunities. Partner with sales and GTM teams to bring added value to every interaction. Customer Advocacy : Turn satisfied customers into champions. Help build case studies, referrals, and a network of advocates. Operational Excellence : Contribute to process improvements across the CS organization, driving efficiency and impact at scale. What You Bring 4 years of experience in Customer Success or Account Management, working with enterprise clients in SaaS or tech Proven ability to manage global, complex stakeholder environments Strong communication and presentation skills, with confidence in executive-level conversations Strategic mindset with a proactive, solutions-oriented approach Familiarity with the B2B software landscape and a genuine curiosity for the finance/audit sector Full professional proficiency in English What’s In It for You Join one of the fastest-growing SaaS scale-ups in the Netherlands Make a real impact by shaping how finance teams around the world work Competitive salary and benefits package, including: 28 vacation days (based on full-time) Pension contribution Stock participation plan Daily chef-prepared lunch at the Amsterdam office Access to mental wellness platform (OpenUp) Vibrant international team and regular social events Hybrid work setup (3 days a week in the Amsterdam office)

Location: Amsterdam, NL

Posted Date: 6/17/2025