Guest Relations Manager

About the Role: We're working with a well-established new opening. A busy, high-end restaurant and bar that's already building a loyal following. Theyre looking for a Guest Relations & Reservations Manager to lead a team of 7, covering all guest communications and booking operations. Its a fast-paced, high-volume venue where service standards really matter. Youll be responsible for making sure every shift runs smoothly, every guest is looked after properly, and the team is sharp, focused, and on point. Youll also be working closely with the senior team on VIPs, table plans, guest care, and events. So confidence, organisation, and people skills are key. About You: Youve run guest relations and reservations in high-end venues before Youve got a strong black book of contacts and know how to use it Youre confident leading a team and keeping standards high You stay calm when its busy and keep things moving smoothly Youre great with systems like SevenRooms, Resy, or OpenTable You know how to make every guest feel welcome, important, and looked after Benefits: A senior role at one of Londons standout openings A strong, supportive team and a genuinely good working culture A chance to grow with the business future projects are already in motion Real input into how things are run, from systems to service Team socials, staff perks, and proper recognition for a job well done AMRT1_UKCT

Location: West London, GB

Posted Date: 6/16/2025