Cash Allocation Administrator

Job Purpose Working as part of the team to accurately and efficiently allocate the Cash that comes into the business from all payors (NHS, PMI and Self-Pay), as well as investigating allocation queries that come into the team mailbox and supporting the seniors with other tasks in line with the established processes. Accountabilities/Activities • Ensure that your assigned insurer payments are allocated the day they are received • Ensure patient liabilities are completed accurately, within agreed deadlines • Work alongside the relevant credit controller to reduce the number of outstanding payments awaiting allocation • Review your assigned customer account to identify any journal(s) that have failed following allocation. Subsequently, reconcile any outstanding on account payments • Resolve emails received into the Cashiers Mailbox efficiently and effectively, ensuring urgent requests are actioned immediately. Handle and resolve queries to a satisfactory outcome, ensuring response times are within the agreed timescales • Support/advise the Customer Service team when queries arise • Support and comply with all of the department processes and procedures, making suggestions for improvements to the Cash Seniors and Cash Manager • Build strong relationships with the hospitals and other departments within HSC • Any other duties as required to support efficient operation of Cash Team Person Profile Qualifications and Training: • GCSE grade C (or equivalent) in Maths and English Experience: • Cash allocation experience is desirable, but not essential • Experience of communication with internal & external stakeholders, by both telephone and email • Experience of administrative duties • Experience of a fast-paced environment where quality standards are important, and volumes are high • Experience solving problems independently • SAP experience is desirable Knowledge and Technical Ability: • Good knowledge/understanding of MS Excel • Ability to read and understand bank statements • Ability to read and understand large volumes of data • SAP knowledge is desirable Skills and Behaviours: • Attention to detail and accuracy are essential • Ability to prioritise your workload in line with business needs • Ability to solve problems independently and use own initiative • Ability to develop and maintain good working relationships with the PMI, NHS and Customer Services teams, hospitals and other support functions • Drive to resolve problems, identifying the root cause • Self-motivated • Courteous, friendly and committed to providing excellent customer service

Location: Reading, GB

Posted Date: 6/16/2025