L1 & L2 technical support Engineer for EDMSEXP: 5 to 8 years - Work location : Pune / Bangalore / Mumbai / Hyderabad

Responsibilities : a) Provide L1 & L2 technical support for EDMS, addressing system errors, workflow issues, and user access problems. b) Troubleshoot performance issues, integrations, and security concerns related to the EDMS. c) Work closely with IT and infrastructure teams to resolve database, server, and network-related problems affecting the system. d) Monitor EDMS system health, performance, and security to ensure continuous availability. e) Perform regular backups, software updates, and patches to maintain security and efficiency. f) Manage user accounts, permissions, and access controls to enforce data security policies. g) Assist end-users with document storage, retrieval, versioning, and workflow management. h) Conduct training sessions and create user guides to improve adoption of the EDMS. i) Address user queries, service requests, and technical issues through the IT support ticketing system. Skills : Biovia EDMS platforms a) Hands-on experience with EDMS platforms (e.g., OpenText, M-Files, Documentum, SharePoint, Alfresco, FileNet). b) Strong understanding of document workflows, metadata management, and version control. c) Experience with SQL databases, Windows/Linux servers, and networking fundamentals. d) Basic scripting knowledge (PowerShell, Python, or Shell scripting) is a plus. e) Excellent problem-solving and troubleshooting abilities. f) Strong communication and interpersonal skills to support non-technical users. g) Ability to work independently and as part of a cross-functional team.

Location: in, IN

Posted Date: 6/16/2025