Help Desk & Application Support – Space Operations (ESA)

Social network you want to login/join with: col-narrow-left Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 437936787 Job Views: 1 Posted: 20.05.2025 Expiry Date: 04.07.2025 col-wide Job Description: WHO WE ARE Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets – managing the full life cycle of specialist and executive-level hires . At Etinars, we genuinely care about who you are and what you need . We place great emphasis on fostering robust, enduring connections built upon trust and transparency . Our approach ensures a swift journey , leading you hand in hand towards signing your next career step . WHAT WE ARE LOOKING FOR Help Desk & Application Support – Space Operations (ESA) Location: Rome (Hybrid work mode) We are looking for a motivated and tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions . You’ll be part of a dynamic and international team operating in a high-security, high-impact space environment , delivering support to Earth observation , satellite launches , and future space programs . YOUR TASKS Provide first-line technical support via phone, email, or ticketing system Accurately log, categorize, and prioritize tickets Troubleshoot and resolve complex incidents and application issues Escalate to 2nd/3rd level support in line with SLAs Handle application access , configurations , and routine updates Conduct application monitoring and alarm analysis Maintain and improve operational documentation and procedures Participate in testing , patching , and deployments Deliver clear and professional communication to ESA end users Work closely with internal teams and external vendors to resolve issues Apply ITIL best practices in incident, request , and change management Contribute to user training , documentation, and knowledge sharing YOUR SKILLS AND EXPERIENCE Technical Skills: Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX) Familiarity with the ITIL framework Comfortable with Microsoft Office , Outlook , and basic systems admin Understanding of XML , SFTP , and Eclipse is a plus Excellent troubleshooting skills, especially under pressure Technical certifications are a strong asset Knowledge and Experience: 1–2 years of experience in help desk or application support roles Personal Skills: Fluent English (written and spoken – B2 minimum ) Strong customer service , communication , and stress management skills Problem-solving mindset and practical attitude Capacity to multitask , prioritize , and work under pressure Ability to adapt and learn quickly in a structured environment EXTRA INFORMATION Work location: Rome – easily accessible, hybrid mode (2 days on-site, 3 days remote) Work hours: Monday–Friday, shift-based coverage from 08:00 to 18:00 Contract type: Permanent Support a critical ESA application with 7 functional modules , contributing to mission planning , non-conformance tracking , and satellite launch operations Join a collaborative, multicultural and international team and be part of the European space ecosystem . J-18808-Ljbffr

Location: guidonia-montecelio, IT

Posted Date: 6/15/2025