Sr. Client Service & Product Support Specialist

ADP is hiring a Sr. Client Service & Product Support Specialist _Do you love problem solving?_ _Thrive on providing exceptional service?_ _Enjoy a fast-paced and collaborative work environment?_ If so, this may be the opportunity for you. Read on and decide for yourself. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands. The core of your daily work will involve assisting clients with their Work Opportunity Tax Credit. Each day will bring new questions and solutions, keeping the role engaging. Our top-ranked training will support your success! To thrive in this role, you should have a way with clients that builds rapport, establishes trust, and demonstrates professionalism. Your communication, both over the phone and in writing, should be clear and easy to understand. High client satisfaction scores will be a source of pride. Don't be intimidated by pace; we also foster a fun and inclusive culture where you can build lasting friendships. Ready to MakeYourMark? Apply now To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos What you’ll do: What you can expect on a typical day: Client Support : Help clients manage their business using our solutions, troubleshooting payroll issues and collaborating with various teams for a seamless experience. Learn : Continuously upgrade your knowledge on tax credits, compliance, procedures, and support tools. Organize : Manage a high volume of inquiries, especially during peak seasons. Consultative Approach : Proactively engage with clients to discuss program performance and best practices. To succeed in this role: At least one year of experience in customer service or HR/HRIS with systems experience. Strong written and verbal communication skills. Ability to prioritize requests and communicate effectively with clients, including executives. Effective presentation skills in various settings. A college degree is a plus but not required; skills and experience matter most. Why you'll love working here: Be yourself : Join a culture that values equity, inclusion, and belonging. Belong : Connect through our Business Resource Groups. Grow your career : Opportunities for advancement in a dynamic environment. Continuously learn : Ongoing training and mentorship. Be healthy : Excellent benefits from day one. Prioritize mental health : Supportive environment for well-being. Give back : Company-supported volunteering opportunities. About ADP: We are a global provider of cloud-based HR, payroll, and compliance solutions, committed to a culture of innovation, inclusion, and belonging. Learn more at ADP Awards and Recognition . Diversity, Equity, Inclusion & Equal Opportunity: We are dedicated to an inclusive workplace and provide equal employment opportunities regardless of protected characteristics. Hiring is based on merit, qualifications, and business needs. Ethics: We uphold the highest standards of integrity and compliance. Learn more about our culture at https://jobs.adp.com/life-at-adp/ . J-18808-Ljbffr

Location: provincia-di-firenze, IT

Posted Date: 6/15/2025