VIC Experience & Engagement Coordinator

The provided job description is comprehensive and well-structured, but it can benefit from improved formatting and clarity. Here's a refined version: Client: TOM FORD FASHION Location: Job Category: Other - EU work permit required: Yes Job Reference: 491278784033456128033712 Job Views: 3 Posted: 24.05.2025 Expiry Date: 08.07.2025 Job Description: VIC Experience & Engagement Coordinator Tom Ford Distribution Srl is seeking a VIC Experience & Engagement Coordinator to oversee and enhance the experiences of our Very Important Clients (VICs). This role requires a strategic thinker with expertise in luxury clienteling, event management, gifting strategies, supplier coordination, and cross-functional collaboration. Key Responsibilities: Develop and implement strategies to enhance the VIC journey, ensuring personalized and exceptional experiences across all touchpoints worldwide (in-store, digital, events). Serve as the primary contact for VICs, addressing their needs and preferences to foster long-term loyalty. Identify opportunities to elevate VIC engagement through personalized services, exclusive previews, and bespoke offerings. Utilize CRM tools to track client preferences, purchase history, and feedback to tailor experiences effectively. Lead the execution of exclusive events, including bi-annual fashion shows, dinners, and collection previews, ensuring seamless experiences aligned with TOM FORD standards. Collaborate with retail and marketing teams across regions to ensure cohesive event experiences. Oversee coordination with external event suppliers and vendors for high-quality service and seamless execution. Develop and oversee tailored gifting programs for VICs, aligning with brand prestige and customer preferences. Coordinate sourcing, personalization, and delivery of high-end gifts for key occasions. Analyze gifting impact on customer loyalty, refining strategies based on data and feedback. Train retail teams on VIC engagement strategies and luxury service etiquette. Foster a client-centric culture emphasizing personalized service. Monitor VIC engagement metrics to evaluate strategy effectiveness. Prepare reports for senior management on successes, challenges, and improvements. Key Requirements: Bachelor's degree in Business, Marketing, Luxury Management, or related field. 4-5 years of experience in a similar role within luxury fashion retail. Proficiency in CRM systems, Power BI, MS Excel, and POS systems. Fluent in English; additional languages are a plus. Excellent communication, presentation, and interpersonal skills. Willingness to travel internationally. Deep understanding of luxury fashion industry and high-net-worth clients. Proven experience in planning and executing high-profile events. Exceptional communication and relationship-building skills, with discretion and professionalism. Strategic thinking for long-term client experience enhancement. Experience working with diverse teams across regions. Strong analytical skills for data-driven decision-making. This job posting is inclusive and complies with relevant laws and regulations. Working hours: full-time Why work with us? Join TOM FORD and work in the luxury sector with international reach. Enjoy a collaborative environment focused on continuous improvement, diversity, and teamwork. We seek passionate, proactive individuals eager to grow within a dynamic, rapidly expanding company. J-18808-Ljbffr

Location: provincia-di-varese, IT

Posted Date: 6/15/2025