SAP BASIS & HANA Account Manager

Social network you want to login/join with: www.hcltech.com Permanent / Full-Time / Remote We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive progress and innovation. Our diverse, creative, and passionate team is committed to excellence. We support our employees in their growth to help them become the best version of themselves. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity. Your Role & Responsibilities As a Digital Customer Engagement Manager, you will: Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services. Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services. Oversee service/project delivery according to scope, budget, and milestones. Assist in de-escalating critical customer situations. Work with Major Incident Management, SAP Customer Office, and SAP Product Support on critical issues. Participate in customer release and maintenance activities. Support customers with technical requirements throughout their lifecycle. Implement problem management and continuous improvement initiatives. Coordinate with SAP stakeholders to ensure customer success. Review account status and analyze needs for account transition due to growth. Ensure faster onboarding of associates through mandatory training documentation. Facilitate ongoing knowledge transfer sessions on new topics and refreshers. Qualifications & Experience Required technical skills: Minimum of 5 years of SAP Basis experience. Hands-on experience with HANA database. Mandatory experience in SAP Upgrade & Migration (OS/DB). Experience with SaaS products like Ariba, Salesforce, C4S, etc., is a plus. Experience with cloud platforms (AWS, Azure, GCP). Italian language proficiency at C2 or native level. English proficiency at B2 level or higher. Work experience: 5-6 years in multinational software/IT organizations. At least 5 years of SAP S/4HANA knowledge. 2 years of cloud experience in Solution Management, Consulting, or Delivery. Why Us One of the fastest-growing tech companies with offices in 50 countries and 225,000 employees. Highly diverse, representing 165 nationalities. Global collaboration opportunities. Virtual-first work environment promoting flexibility and work-life balance. Investment in your growth with learning and career development. Comprehensive benefits for all employees. Certified as a great place to work and top employer in multiple countries. Equality & Opportunity for All We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws. J-18808-Ljbffr

Location: terni, IT

Posted Date: 6/15/2025