IT Support Specialist

Social network you want to login/join with: Risorse Professional , a company specialized in the search and selection of Middle and Senior Management profiles, is looking for the following position on behalf of a leading international law firm: IT Support Specialist Responsibilities Take ownership of problems and incidents and see them through to resolution working with various global teams, keeping users informed about their incident status; Assist with installation, configuration, and administration of laptop and desktop hardware such as re-imaging and laptop replacements; Actively monitor and report issues to the teams or personnel responsible following the ITIL incident and problem management model used by the firm. Log incidents, change requests, problems, and service requests in the ServiceNow incident management system; Find the root cause of incidents using analytical tools such as NextThink; Provide expert advice on the NetDocuments document management system, Microsoft Office products especially Outlook, Word, and Teams, and other core technologies; Assist as required with scheduling, setup, and troubleshooting of videoconference calls; Work closely with the NOC team to identify issues and work on servers and network hardware where required; Administer the office phone system (Teams); Escalate security issues to the information security team where appropriate and whitelist new software; Provide floor support for MFDs (printers, copiers, and scanners) and coordinate reprographics work with external suppliers and document services. Technical Qualifications Expert proficiency in Microsoft Office; Desktop support experience with excellent communication skills; Knowledge of NetDocuments, iManage, or similar document management systems; Experience supporting iPhones including use of MDM solutions such as InTune; Law firm experience; Knowledge of MS Office suite of products; Experience with video conference systems such as Cisco, Neat, or Poly; Relevant certifications such as MCSE, MCP, MOS; Degree-level education; Experience with Dell hardware; Knowledge of ServiceNow or other call logging systems; Experience supporting printers and MFDs. Additional Qualifications Proficient in English (minimum B2 level); Ability to communicate clearly without confusing jargon; Ability to communicate information effectively to IT teams, management, and other firm personnel; Ability to read, analyze, interpret, and write technical documentation; Ability to coordinate multiple, simultaneous tasks; Flexibility to work flexible hours, travel occasionally, and participate in an on-call rota system where required. Contract Details Type of contract: Permanent employment contract; Salary range: RAL €35,000–40,000 benefits bonus (based on achievement of targets); Work location: Milan. Occasional travel to Rome (1–2 days every two months). J-18808-Ljbffr

Location: cerro-al-lambro, IT

Posted Date: 6/15/2025