Service Desk Analyst

Hi Professionals, Greetings From Ampstek Hope you are high in your spirits. Please stay safe. Our client is looking for Service desk analyst to join a high-growth organization. If you are interested share you resume sreeja.j@ampstek.com Role: Service desk analyst Location: Ulverston,UK Duration: Contract Job Description: 1st line support to all Client Employees and consultants. - Create and follow up tickets in ITSM. - Troubleshoot from distance or onsite at the physical walk-in desk. - Manage communication towards 3rd party vendors for support and RMA. - Retail support: remotely manage all Telenet and Base stores all over Belgium. - Stage and destage computers. - Hardware repairs on desktops and laptops, installation of OS on devices (PXE boot) - Database management. (SCCM, AD, Keepass, In-house DB, ) - Manage new demands sent through TIPOS for new employees - Basic Microsoft Exchange support, support on terminal servers and VM's - Connectivity: configuration on devices, working together with the network team. - Documentation: new procedures & updating existing ones. - Staging, configuration, and testing of end-user devices - Request fulfillment - Starter and leaver process follow up - LAN/WLAN Support Sreeja.J Talent Acquisition Executive | UK & Europe Ampstek Services Limited Tel - 48221857586 Email – sreeja.j@ampstek.com / www.ampstek.com https://www.linkedin.com/in/sreeja-j-4b1279230/

Location: Ulverston, GB

Posted Date: 6/14/2025