Infrastructure Support Analyst

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions. The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the Infrastructure Support Analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives. Experience and Qualifications Minimum 1 years of experience in IT support or infrastructure management, with firsthand experience in maintaining IT systems. Knowledge of IT systems, including servers, networks, storage, and other infrastructure components. Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests. Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate. ITIL Foundation certification or equivalent experience preferred. Skills and Competencies Technical expertise: understanding of infrastructure components and systems, including networking, servers, and storage technologies. Problem-solving: strong analytical skills to diagnose and resolve technical issues efficiently. Communication: clear and effective verbal and written communication skills to collaborate with internal teams and stakeholders. Team collaboration: ability to work as part of a team, assisting colleagues and sharing knowledge where necessary. Attention to detail: careful attention to system configurations and troubleshooting activities to ensure accurate support. Adaptability: ability to manage changing priorities and adapt to modern technologies in a fast-paced environment. Merlin Values We Care Go beyond for guests and colleagues, showing thoughtfulness in every interaction. Uphold standards of safety, security, and welfare, prioritising well-being. Contribute to positive environmental and community impacts, demonstrating social responsibility. Own Your Craft Continuously develop your expertise and help others grow. Actively seek feedback and improve performance. Stay curious and draw inspiration to stay at the forefront of entertainment. Drive and Discover Take ownership of your work and deliver excellence. Prioritise impactful tasks, focusing on quality. Explore new opportunities for innovation to enhance guest experiences. Go Together Build strong, trusting relationships across teams and cultures. Collaborate to solve problems, leveraging diverse perspectives. Make decisions confidently and act swiftly to drive progress. Enjoy the Ride Bring positivity and energy to the workplace. Support and encourage others, viewing setbacks as growth opportunities. Create a welcoming environment where everyone feels valued and included. J-18808-Ljbffr

Location: provincia-di-livorno, IT

Posted Date: 6/14/2025