Infrastructure Support Analyst

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions. Position: Infrastructure Support Analyst The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives. Experience and Qualifications Minimum 1 years of experience in IT support or infrastructure management, with hands-on experience in maintaining IT systems. Knowledge of IT systems, including servers, networks, storage, and other infrastructure components. Experience with IT service management platforms such as ServiceNow for incident tracking and service requests. Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate. ITIL Foundation certification or equivalent experience preferred. Skills and Competencies Technical expertise in infrastructure components and systems, including networking, servers, and storage technologies. Strong problem-solving skills to diagnose and resolve technical issues efficiently. Effective communication skills, both verbal and written, for collaboration with internal teams and stakeholders. Ability to work as part of a team, assisting colleagues and sharing knowledge. Attention to detail in system configurations and troubleshooting activities. Adaptability to manage changing priorities and new technologies in a fast-paced environment. Merlin Values We Care Go beyond for guests and colleagues, showing thoughtfulness in every interaction. Uphold safety, security, and welfare standards, prioritizing well-being. Contribute to environmental and community well-being, demonstrating social responsibility. Own Your Craft Continuously develop expertise and seek personal growth. Actively listen to feedback and improve performance. Stay curious and inspired by industry and global trends. Drive and Discover Take ownership of work and deliver excellence. Prioritize impactful tasks and focus on quality. Explore opportunities for innovation and guest experience enhancement. Go Together Build trusting relationships across teams and cultures. Collaborate to solve problems and leverage diverse perspectives. Make decisions confidently and act swiftly to progress. Enjoy the Ride Bring positivity and energy to the workplace. Support others and view setbacks as growth opportunities. Create a welcoming and inclusive environment. J-18808-Ljbffr

Location: provincia-di-pisa, IT

Posted Date: 6/14/2025